Email Us
Email is a quick way to reach us for non-urgent inquiries. We typically respond within 24 hours during business days. Please include your order number if your question relates to an existing order.
Contact Us
Have a question about a product, need assistance with an order, or want a personalized recommendation? The Neo Printix customer support team is here to help. We pride ourselves on fast, friendly, and knowledgeable service for every inquiry.
How to Reach Us
Call Us
Speak directly with a member of our support team. We are available Monday through Friday, 9 AM to 6 PM Pacific Standard Time. For quicker service, have your order confirmation or product details ready when you call.
Visit Us
GoTo Printer LLC is located at 3343 Santa Fe St Ste A, Riverbank, CA 95367. While we primarily serve customers online, you are welcome to reach out for any business-related inquiries at our physical location.
Common Inquiries We Can Help With
- Product Questions - Not sure which printer or scanner is right for you? We can provide personalized recommendations based on your needs, budget, and intended use.
- Order Status - Track your shipment, check delivery estimates, or get updates on your order processing status.
- Returns and Exchanges - Need to return or exchange a product? We offer a hassle-free 30-day return policy on most items.
- Technical Support - While we are not a manufacturer, we can help point you in the right direction for driver downloads, setup guides, and troubleshooting resources.
- Bulk Orders - Ordering multiple units for your business or organization? Contact us for volume pricing and dedicated support.
Send Us a Message
Use our contact form below to send us a detailed message. Include as much information as possible so we can assist you quickly and accurately. We respond to all form submissions within one business day.