Privacy Policy
Last updated: January 2026
Neo Printix ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make purchases from our online store. By using our website, you acknowledge that you have read and understood this policy.
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely by third parties)
- Account login credentials
- Order history and preferences
- Device information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, referral source)
2. How We Use Your Information
We use the information we collect for the following purposes:
3. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and updates. Marketing communications may include:
- Product updates and new arrivals
- Exclusive discounts and promotions
- Tips and guides for printers and scanners
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
4. Payments & Security
All payments are handled by secure, PCI-compliant third-party processors. We do not store your full credit card information on our servers. We use SSL encryption and industry-standard security tools to protect your data during transmission and storage.
Your payment information is encrypted and processed securely.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, including shopping cart and checkout processes.
Analytics Cookies
Help us understand how visitors interact with our site to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You may disable cookies in your browser settings. For more information, see our Cookie Policy.
6. Third-Party Advertising
We may work with third-party advertising partners who use cookies to display relevant ads based on your visit to our website. These partners may collect information about your browsing activity across different websites.
You can opt out of interest-based advertising through the Network Advertising Initiative or Digital Advertising Alliance.
7. Data Sharing
We may share your information with trusted third parties who assist us in operating our business:
- Payment processors (for secure transaction handling)
- Shipping carriers (to deliver your orders)
- Email service providers (to send transactional and marketing emails)
- Analytics providers (to analyze website traffic and usage)
- Advertising partners (with your consent, for relevant ads)
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correct
Request that we update or correct inaccurate information
Right to Delete
Request deletion of your personal data, subject to legal requirements
Right to Opt Out
Opt out of marketing communications at any time
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Request disclosure of categories and specific pieces of personal information collected
- Request deletion of personal information
- Opt out of the sale of personal information
- Not be discriminated against for exercising your privacy rights
For more information, see our Do Not Sell My Personal Information page.
10. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Have Questions About Your Privacy?
We're here to help. Reach out to our team for any privacy-related inquiries or to exercise your data rights.
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