Privacy Policy

At Neo Printix, operated by GoTo Printer LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us and information that is automatically gathered when you use our website:

Name, email address, and phone number provided during checkout or account creation
Shipping and billing addresses needed to process and deliver your orders
Payment information, which is processed securely by third-party payment processors and never stored on our servers
Order history and product preferences to improve your shopping experience
Device information, browser type, IP address, and website usage data collected through cookies and analytics tools

How We Use Your Information

We use the information we collect for the following purposes:

Process, fulfill, and ship your orders accurately and on time
Send order confirmations, shipping updates, and delivery notifications
Respond to your inquiries, provide customer support, and resolve issues
Improve our website functionality, product offerings, and overall customer experience
Prevent fraudulent transactions and maintain the security of our platform
Comply with applicable laws, regulations, and legal obligations

Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmissions are encrypted using SSL technology, and we regularly review our security practices to ensure your data remains safe.

Your Rights

You have the right to access, correct, or delete your personal information at any time. California residents have additional rights under the CCPA, which are detailed on our Do Not Sell My Info page.

Contact Us

For privacy-related questions or to exercise your data rights, email us at support@neoprintix.com or call (626) 842-1933.